Elements and Performance Criteria
- Apply principles and practices of consumer and carer participation in mental health work
- Approach mental health work in collaboration with consumers and other relevant stakeholders to ensure effective participation in line with organisation policy and industry standards
- Identify benefits and issues related to family and carer participation in recovery processes for people with mental health issues
- Identify principles and practices underpinning consumer and carer participation and contribute to maintaining ongoing relevance of organisation's policies and procedures in this respect
- Develop and maintain knowledge of relevant and available consumer and carer services and resources
- Involve consumers, carers and families in planning support during recovery
- Consult with consumer to identify appropriate involvement of family and carers
- Work with consumer to identify and agree on specific roles and responsibilities for individual family members and carers and document in consumer recovery plan
- Consult with family, carers and other relevant stakeholders as required in line with consumer consent
- Gauge level of relevant knowledge, skill and involvement of carers and family as a basis for identifying additional consumer support requirements
- Provide relevant information, resources, referrals and education to meet needs of carers and families within scope of own work role
- Engage with consumer, family and carers to plan provision of appropriate support to consumer in line with consumer consent
- Establish and maintain a relationship with consumer, family and carers within boundaries of own work role
- Clarify expectations of carers and families and provide information as required to support and manage realistic expectations
- Facilitate recovery of clients with appropriate involvement of carers and families
- Involve carers and families in consumer recovery process with consent of consumer and in line with recovery plan
- Monitor carer and family participation in collaboration with consumer to ensure ongoing effectiveness and consumer consent
- Maintain relationship with carers to identify changing carer needs and to identify support needs of carers within boundaries of own work role
- Assist consumer to identify ways in which their behaviour may be positively or negatively influenced by others
- Assist consumer to identify ways in which their behaviour may be positively or negatively affecting families and carers
- Monitor any potentially negative influences on the consumer and bring these to their attention
- Take action as required to maintain well being and safety of self, client and other stakeholders